Each year in February, VLC conducts a kickoff meeting to set the stage for upcoming goals and initiatives. Elite level customer service is our focus. Because of this, we guide our actions through the lens of our core values: Committed, Connecting, Caring, and Capable.
This year’s kickoff will take a close look at where we have been. This allows us to see where we currently are, and where we wish to go with our organization. Building on our past ideas of Improved Mindset and “Extreme Ownership”, we are now moving toward organizing our company to prepare for the growth we see ahead.
This year we will be implementing the Entrepreneurial Operating System (EOS) as a way to more clearly organize our company’s structure. The EOS system encourages using the company’s vision as a path to strategic planning. These concepts, introduced in the books Rocket Fuel and Traction, provide a springboard for moving all employees in the same direction, allowing increased transparency, accountability, and focus.