One of the things I love most about living in a rural setting is having access to firewood to heat our house. My routine every morning is to get the fire going before I do anything else. But the process of getting the wood has several steps.
1) If there is not a downed tree on my property, I ask around
2) Once I find a downed tree (preferably oak), I bring the chainsaw and load up my trailer.
3) Then splitting
4) Then stacking
5) Then making sure it stays dry.
There are many surface level tasks I need to accomplish before I get to the real task of heating the house. Even that can be broken down further into different tasks: lowering my electric bill and keeping my family warm.
Almost every task you do has one or more tasks that are not readily apparent but are very important. Most of the tasks within VLC come down to taking care of customers. The more we do an exceptional job completing each surface level task, the greater the chance of our customers being exceptionally satisfied with the results. And of course that can be broken down even further into the task of attracting new customers who want exceptional results.
What steps can you take to increase your task completion toward exceptional?
Which tasks involve connection with customers, creating an opportunity to leave them exceptionally satisfied with the results?
Have a great week!
Chuck Ross
John Maxwell Certified Coach, Trainer, Speaker, and DISC consultant
Author: Change? Whiskey Tango Foxtrot!?
530-277-6161
“They themselves are makers of themselves.” James Allen
